Ford has already written to customers of the affected vehicles warning of an oil dilution service which drivers can claim for free. The update will update the powertrain control module calibration which they claim will improve oil life and offer a clearer oil monitoring messaging service for the vehicle. The car company says this will help drivers living around inner-city locations who often have high idle times and stop regularly. Ford says driving in this manner will often lead to more regular oil changes but the new technology will improve how long oil can last during each cycle.
In a document to consumers seen by Express.co.uk, Ford claims urgent action is required and customers need to phone a dealer so that important work can be carried out.
They say the update can be applied within just 60 minutes and would be provided at no extra cost to motorists.In the letter, Ford says: “Your vehicle is fitted with technology that reduces oxides of nitrogen emissions from the engine. During this emission control, a small amount of fuel mixes with the engine oil and the oil is then diluted.”“Your vehicle predicts the level of oil dilution using complex algorithms. When an oil change is required drivers will be informed by messages shown in the Instrument Cluster.“In some driving environments, where the drive cycle is inner city, start/stop, frequently loaded, high idle times or town, more regular oil changes will be required.
Affected drivers have already been contacted by Ford (Image: Getty)
The update can be done in as little as one hour (Image: Getty)
“Ford engineers have developed a software update to include an updated powertrain control module calibration to improve oil life for any given drive cycle and clearer Intelligent Oil Life Monitoring (IOLM) messaging in the vehicle’s cluster.”
Ford says the letter sent to customers must be brought in to the dealer for any work to be done on their cars.The company also says it is committed to providing a long-term technical solution and customers can seek assistance if a car does not match advertised standards.The letter added: “If your vehicles oil life does or achieve over two-thirds its published recommended service interval, please contact your local authorised Ford dealer to seek assistance.”A Ford owners forum revealed drivers of Ford Transit vans with a 2.0-litre EcoBlue engine had received correspondence about the fault.
Ford says the update will be done at no extra cost (Image: Getty)
A user of the forum revealed that a dealer had explained the update was to tweak the sensitivity of oil sensors
The user added the software update was designed to further reduce the possibility of the oil becoming too diluted and therefore reducing its effectiveness.
The update comes just a year after Ford pledged to refund owners of certain Ford models after cars suffered issues with overheating.
Some 1.0-litre and 1.6 Ecoboost petrol cars caught fire after overheating problems which led the American firm to reveal engines on safety concerns.
Express.co.uk have contacted Ford who advised affected customers to check the details on the letter sent out.